Plastics Fraud Specialist

Posted: 09/04/2022

Plastics Fraud Specialist

Department: Operations Department FLSA Status: Non-Exempt

JOB SUMMARY: The Plastics Fraud Specialist will assist members with their fraud cases, work back-office reports and ensure proper processing of all fraud cases.

ESSENTIAL FUNCTIONS:

  • Process daily fraud and dispute reports
  • Organize cases to appropriate folder and excel
  • Monitor pending cases daily
  • Follow up with members prior to submitting cases
  • Process refunds for debit fraud cases and make account corrections if needed
  • Submit debit fraud and dispute cases to PSCU
  • Balances debit fraud cases with reports from accounting
  • Balances credit fraud cases with reports from PSCU
  • Prepares and submits reports to Board
  • Process fraud credit card charge offs
  • Notate accounts for delinquent credit cards
  • Monitors delinquent credit card accounts for activity
  • Generate and mail collection letters for delinquent credit cards
  • Follow up with member regarding delinquent credit card
  • Close delinquent credit card and forward account to collection department
  • Process delinquent credit card charge offs
  • Other duties assigned

EDUCATION & EXPERIENCE:

  • High school diploma or GED Required
  • Associate’s or Bachelor’s Degree Preferred

KNOWLEDGE, SKILLS & ABILITIES:

  • Detailed oriented
  • Exceptional member service skills required
  • Problem solving skills required
  • Ability to multitask and thrive in a fast-paced environment
  • Proficient typing skills in Microsoft Office and Windows required
  • Excellent verbal and written communication skills required
  • Communicate effectively over multiple remote and electronic delivery channels.

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PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This includes remote work if possible. The physical demands for this position are as follows:

  • Ability to change locations throughout the day frequently (desk, lobby, conference room, travel offsite to locations as needed)
  • Repeat the same movements
  • Use their hands to handle, control, or feel objects, tools, or controls
  • Sit for long periods of time
  • Use stomach and lower back muscles to support the body for long periods without getting tired
  • Make fast, repeated movements of fingers, hands, and wrists

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Job Type: Full-time

Pay: $13.20 - $31.66 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location: One location