Automotive Service Manager

Posted: 07/24/2022

Job Description

Castilone Chrysler Dodge Jeep Ram dealership located in Batavia, NY is looking for a highly motivated experienced service manager with a proven background and the ability to organize and grow our service department. Chrysler experience preferred but not necessary, however, automotive dealership specifically service department experience is required.

Benefits

  • Generous Salary
  • Paid Vacation
  • 401K
  • Many more to be discussed upon interview!

Responsibilities*
What are the day-to-day responsibilities?*

  • Setting a clear vision and goals for the Service Department to achieve targeted performance.
  • Driving a highly efficient sales and production operation to get Customers in an out quickly
  • Engaging and motivating the team to achieve key goals, performance expectations and best practice processes
  • Attracting, developing and retaining the very best talent for the store.
  • Creating an exceptional customer experience to drive customer loyalty.
  • Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.
  • Managing the business in accordance with manufacturer requirements and processes.
  • Analyzing the business to determine shortfalls and developing action plans to improve performance.
  • Driving the business through a high-level of involvement in the day-to-day operations.
  • Oversee customer interactions, Service Advisors, Technicians, Parts Manager and other store Associates.
  • Hire and recruit personnel
  • Oversee all service staff and make sure employees are following standard operating procedures.
  • Train new service employees and help them understand company policies and procedures.
  • Create a schedule for all service staff to cover hours of operation.
  • Manage company vehicle and building maintenance to ensure safety of employees.
  • Monitor/review employees' work levels/performance and adjust schedules accordingly.
  • Provide excellent customer service by going above and beyond customers' expectations.
  • Immediately handle any escalated issues in a thorough and timely manner.
  • Help answer phones and assist service customers with individual needs.
  • Oversee appointment scheduling to make sure work is not overbooked.
  • Assign work to technicians in a timely manner.
  • Open/close work orders with detailed information and keep up-to-date.
  • Follow-up with technicians and Parts Department to ensure warranty parts are tagged and returned, parts are received and distributed to correct jobs, and that correct parts are ordered for jobs.
  • Make sure employees are getting pre-approval from Warranty companies before starting work.
  • Follow-up with customer to let them know status of unit, ensure they are updated every 2-3 days that the unit is in service by service writers.
  • Check work on units to verify a quality and satisfactory job well done; inspect what you expect.
  • Keep and maintain a clean and safe work environment.
  • Up-sell services and accessories to customers.
  • Responsible for profitability in all cost centers associated with service, parts, shop, body shop, and warranty.

Requirements*
What are the requirements for this job?*

  • High School diploma or equivalent
  • Service and/or Parts Management experience
  • Ability to set and achieve targeted goals
  • Proven ability to attract, develop and retain great talent
  • Strong financial and business acumen and the ability to drive revenue and profitability
  • Demonstrated communication and interpersonal skills
  • Organization and follow-up skills
  • Experience and desire to work with technology
  • Valid in-state driver's license and have and maintain an acceptable, safe driving record
  • Chrysler, Dodge, Jeep and Ram certification preferred

Location: 306 W Main St, Batavia, NY 14020

Job Type: Full-time